Patron Experience & Accessibility

Box Office Contact

To reach the box office, either call us at 510.841.6500 ext. 303, or email us at boxoffice@shotgunplayers.org.

Accessible Seats

There are four seats at every Shotgun Players performance reserved for guests with hearing, sight, mobility, or other access needs and their companions.

These seats are non-fixed padded chairs which can be removed to accommodate a guest's wheelchair or electric scooter as needed.

Wheelchairs & Mobility Devices

If you plan to sit in your wheelchair or electric scooter during the performance, please contact the box office in advance of the performance so we can be sure to best prepare the space for your accommodation.

If you do not plan on staying in your mobility device during the performance, our front of house staff is happy to assist in storing mobility devices during the performance.

Accessible Entrance

The wheelchair-accessible entrance to Shotgun is on the side of the theater, on Martin Luther King Blvd. When you arrive at the theater, let the front of house staff know you need to use the side entrance, and we'll be happy to assist.

Assistive Listening Devices

If you or a member of your party would like an assisted listening device, please let our front of house staff know when you come to pick up your tickets or let us know in advance by emailing boxoffice@shotgunplayers.org before your schedule dperformance.

Service Animals

Shotgun welcomes service animals into the theater. We recommend calling or emailing the theatre in advance of your scheduled performance if you plan on bringing a service animal with you.

Medical Needs & Seating

If you have a medical condition that makes it difficult for you to sit for long periods of time, or if you have any special need with which our team may assist, please alert us at the time you book your tickets. We would be happy to assist with seating recommendations or another way we can address access needs.

Haptic Tours & Live Audio Described Performances

For every main stage production, we are proud to partner with Gravity Access to provide a haptic tour and live audio description for our blind and low-vision audience members. These performances will include a live pre-show tour that allows patrons to experience the space, performers, costumes, and objects - in addition to key movement elements in the piece - through touch, their own movement, hearing, and kinesthetic senses. Usually lasting 20 to 30 minutes and ending 30 minutes before house opening, these tours lay a multi-sensory foundation to support the audio description service and are intended to focus on access for patrons with visual impairments.

Restrooms at the Ashby Stage

The restrooms at the Ashby Stage are all-gender. Please note that we have restrooms on both to the left and the right of entrance. ADA accessible restrooms are on the left-hand when you enter the lobby.

Each restroom has a slightly different configuration, so please be sure to check the signage on the doors to find the restroom that best suits your preferred facilities and desired level of privacy. Or, just ask our helpful front of house folks, and we're happy to point you in the right direction!