Step 1: Log in to your account.
From any page, go to the My Account tab in the menu.
This will bring you to the account login page.
Enter your email address, then your password.
Having trouble logging in? Click “forgot your password?” to create a new login. Don’t have an account with us? Click on “Create a new account” to set one up. You must create a Shotgun Players account in order to reserve seats online.
Once you have logged in, you will see the My Account screen.
From here, you can:
- Customize your settings and password
- View your order history
- Check on upcoming tickets
Step 2: Choose a Performance
To reserve tickets, simply mouse over the "Get Tickets" menu tab and select the desired show.
Once you've chosen a show scroll to the bottom of the page to view all performances and their levels of availability.
To make your reservation click "Buy" next to your chosen performance to book your tickets.
Subscribers must also click "buy" to reserve their seats. There will be an opportunity to select subscription tickets on the next webpage.
Note that you can check the performance's ticket availability by looking at the color of the circle next to to “buy” button. Shows with green circles have excellent availability.
Step 3: Select Your Tickets
Once you have found the show you'd like to attend and clicked the Buy button, you will be directed to the Seat Map.
Available seats are shown as large green circles. We promise there isn't a bad seat in the house - that's the advantage of a small stage with big plays!
Note that row A is closest to the stage.
From here, you can select your seats by clicking on the green circle you want. Mousing over a seat will reveal a popup that describes the seat and its location. Choose the type of ticket you would to use. Remember: if you are a Shotgun subscriber, you can book both subscriber and regular tickets in the same order. Read more about ticket types!
To remove a seat from you order, click the 'x' next to its entry on the right-hand side of the screen.
Review your seats and click "Add to Order."
Step 4: Complete your Order
Once you've clicked Add to Order, your shopping cart will appear with a summary of your tickets and performance date.
Want to add another performance?
Repeat steps two and three to add more performances to your order.
Your order will stay in your shopping cart until you're ready to check out. When you are done adding any additional performances, verify that your order is correct. If you need to make changes, you may edit your seats from the shopping cart page.
Once everything looks good, click " Continue" on the bottom right and you will be taken to the Delivery Detail page.
Select Will Call as your ticket delivery method. We'll have your tickets waiting at the door an hour before the performance starts.
Verify that your name, billing address, and email are correct and once again press "Continue" to be taken to the Billing Info page.
Click 'buy' to reserve your seats, even if the total is $0.00. Until you click 'buy' your order is not complete.
Congratulations! You've made it! Once you see your confirmation number, you're all set. Look for your confirmation email in your inbox. We can't wait to see you!
If you have any questions about this process or encounter any trouble, please feel free to contact our Box Office at 510.841.6500, ext. 303 or firstname.lastname@example.org.