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Shotgun Players' Box Office Policies
We love you, but there is NO LATE SEATING at Shotgun Players. Performances begin promptly at the listed curtain time. This is a policy we must enforce without exceptions, due to the design of our theatre and for the safety of our actors and audience members.
PICKING UP TICKETS
NO need to print your tickets! We will have your name on list at Will Call the night of your scheduled performance. Simply arrive to the theater, say your last name, and we will hand you your ticket at that time.
To exchange your tickets, call or email the Box Office . You will not be able to reschedule your tickets through your Shotgun online account for security reasons.
Unable to make a performance and don't want to reschedule? You may transfer your tickets to a friend. Simply let the Box Office know the friend's name in advance, and we'll happily give them your tickets.
Please also note our ticket exchange policies below:
Single ticket buyers:
Tickets are non-refundable after purcase. There is a $7 ticket exchange fee for any reservation changes up until 24 hours before the performance. Within 24 hours of the performance, tickets are non-transferrable and non-refundable .
Subscribers may change their reservation with no additional fee up until 24 hours before the performance. Any changes within 24 hours of the performance may be accommodated for a $7 ticket exchange fee. Unclaimed subscription reservations are non-refundable .
Tickets that have not been claimed at Will Call by the scheduled performance time are non-refundable. Any unclaimed tickets are turned back as a donation. We're happy to issue you a tax-deductible receipt for the value of the tickets.
For sold out performances, we offer an in-person waitlist on the day of the show, beginning in the lobby one hour before showtime.
To be on the wait list, you must come to the theater in person on the day of the show you wish to attend. Waitlist spots cannot be reserved over the phone or for future performance dates.
Please note that the wait list is first-come, first-served and starts an hour before show time. When you arrive in the lobby, check in with the box office and they will take your information.
Please note, subscribers looking to utilize unused season subscription tickets have priority on the wait list.
Most important: wait list is CASH ONLY. There is an ATM across the street.
At showtime we will be able to determine if there are seats available.
Being on the waitlist does not guarantee you a ticket, BUT it does guarantee you a chance at a ticket for a sold out performance.
ADA SEATS: There are four ADA seats available for every Shotgun Players performance: seats A1, A2, A3, and A4. These seats are reserved for guests with hearing, sight, or mobility issues and their companions.
RE-ENTRY DURING A PERFORMANCE
Please note that any guests that leave their seats (outside of intermission) will be asked to wait in the lobby until stage management provides an appropriate time when patrons can re-enter the theatre. We will do our best to re-seat you as promptly as possible.
CREDIT CARD PROCESSING FEE
There is a $2 credit card processing fee per ticket. You can purchase tickets with cash an hour before the show- but that is based solely on availability.
GROUPS AT SHOTGUN
Shotgun is happy to offer a discount on tickets for groups of 10 or more, space permitting! Simply contact the Box Office at firstname.lastname@example.org or 510.841.6500 ext. 303, and we will arrange everything. The more the merrier.
CHILDREN AT THE THEATRE
Out of respect for our actors, there are no babes in arms or small children allowed into the theater.
Gift certificates may be purchased through the box office over the phone or through our secure email. We will need to know the following:
Your name, credit card (number, expiration date, CVV code)
The name and addressed/email of gift receiver
If you would like to attach an optional message
Free parking is available across the street at the Ashby BART Station after 3 PM Monday through Friday, and all day on weekends when the flea market is not going on (weather-dependent).
LAST, BUT NOT LEAST
The most important thing to remember is that there is absolutely NO late seating. And that we love you.